Legal

Privacy Policy

Last updated: February 18, 2026

At HomeScout, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number, mailing address)
  • Property preferences and search criteria
  • Financial information for property transactions
  • Identification documents as required by law
  • Communication preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our website
  • Referring website addresses
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our real estate services
  • Processing property transactions and enquiries
  • Matching you with suitable properties based on your preferences
  • Communicating with you about properties, services, and updates
  • Improving our website and services
  • Complying with legal obligations and regulatory requirements
  • Detecting and preventing fraud and security issues
  • Marketing and promotional activities (with your consent)

3. Information Sharing and Disclosure

We may share your information with:

  • Property owners and landlords when you express interest in their properties
  • Service providers who assist us in operating our business (e.g., payment processors, IT services)
  • Legal and regulatory authorities when required by law or to protect our rights
  • Business partners with your explicit consent
  • Professional advisors including lawyers, accountants, and consultants

We do not sell your personal information to third parties. All third parties with whom we share your information are required to maintain the confidentiality and security of your data.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Staff training on data protection
  • Secure backup and recovery systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Objection: Object to the processing of your personal information
  • Restriction: Request restriction of processing in certain circumstances
  • Portability: Request transfer of your information to another service provider
  • Withdraw consent: Withdraw consent for processing where we rely on consent

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Zambia. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

HomeScout Real Estate

Lusaka, Zambia

Email: privacy@homescout.zm

Phone: +260 123 456 789